Frequently Asked Questions
How does the AI plant identification work?
Simply take a photo of your plant and tap "Identify". Our AI analyzes the image and returns the most likely species along with care recommendations. It works best with clear, well-lit photos showing leaves or flowers.
Is my garden data backed up?
Yes! All your plant profiles, photos, and care history are automatically synced to the cloud. If you get a new phone, just sign in with the same account and everything will be there.
How do I change notification settings?
Go to Settings (tap your profile icon) and scroll to "Notifications". You can customize when and how often you receive task reminders, including the daily digest time.
Can I export my garden data?
Yes! In Settings, tap "Export Data" to download all your plants, events, and photos. Your data belongs to you.
What's included in Pinch Pro?
Pro members get unlimited AI analysis credits, unlimited plants (free tier is limited to 10), priority support, and early access to new features. You can subscribe monthly or yearly.
How do I delete my account?
In Settings, scroll to the bottom and tap "Delete Account". This will permanently remove all your data. We'll send a confirmation email, and the deletion completes within 30 days.
The AI gave me incorrect plant information. What should I do?
AI isn't perfect, especially with rare varieties or poor lighting. Please let us know at support@pinched.club — your feedback helps improve the system. For critical decisions (like identifying potentially toxic plants), always consult additional sources.
Report a Problem
Found a bug or something not working right? Please email us at support@pinched.club with:
- Your device type and OS version
- What you were trying to do
- What happened instead
- Screenshots if possible
Feature Requests
Have an idea to make Pinch better? We love hearing from gardeners! Send your suggestions to hello@pinched.club.